Warranty

Product warranty & support

Warranty coverage varies by fireplace model, fuel configuration and manufacturer. Product-specific warranty and installation documentation supplied with the fireplace takes precedence.

Before purchase

Contact us if you would like confirmation of the warranty that applies to a particular model or configuration.

After purchase

Keep your proof of purchase and follow all installation, operation and maintenance instructions supplied with the fireplace. Installation requirements must be followed for warranty coverage to apply.

If you need help

Email sales@nakedflame.nz or call 0800 468 836 with your order details, fireplace model and a description of the issue. Photos are helpful where relevant.

Your rights under the New Zealand Consumer Guarantees Act and other applicable law are not excluded or limited by this warranty information.